Bank operators aim to provide excellent customer service, which can lead them to staff their establishments well. However, there are times when business slows down and overstaffing occurs. FGIB notes that overstaffing brings numerous disadvantages, mainly excessive fund losses. However, they can prevent it from enacting overstaffing solutions.
Preparing in Advance
Many potential problems can be avoided with preparation, and this includes overstaffing. Managers can avoid scheduling conflicts by asking employees about their preferences and working with them to craft an agreeable schedule. Additionally, they can form a roster of on-call employees who can help in case of understaffing emergencies.
Redistributing Each Department
Most overstaffing cases involve improper employee distribution. Some areas will have more employees than necessary, particularly during slower days. Customer service is the most commonly overstaffed department. Employers should consider peak hours and skillsets when redistributing personnel to different areas. This is an ongoing process that will need constant changes depending on the situation.
Minding the Holidays
Holidays can disrupt the bank's schedule and customer flow. Even if the location closes, people will want to rush and finish their business before to enjoy the celebrations soon. Operators will need to collaborate with employees and ask about holiday breaks and considerations. It is important to prepare the bank staff for the holiday rush without overstaffing.
Properly staffing a bank can be overwhelming, but it is not impossible. Proper planning and communication can be effective overstaffing solutions.